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questions contact us

Frequently Asked Questions

  • How long does it take to ship?
    We take pride in quick shipping which is why we ship via priority mail. This is a flat rate that tends to be delivered within two business days.
  • Which part do I need to fix my door?
    If you need assistance in ordering the correct part for your door, please contact us for more information so that we can best assist you.
  • My door is stuck. Do you have a solution for opening it to access the broken door part?
    Of course, we do! Look for our kits that include the tool to assist in unlocking your currently stuck doors where the wire cable ball has fallen completely out of the bracket.
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